For all deliveries we use the following stringent practices:

• You must agree to any stated delivery charges before placing your order.
  
  
• We aim to arrange shipment of all in stock items within 24 hours of receiving your order. Your order may be delayed if the item is not in stock with our suppliers. Some items may be unavailable and the current stock status is approximate. To check to ensure an item is definitely in stock it is recommended that you call us on 01384 401789.
  
• Delivery times are approximate and should not be relied upon. We cannot take any responsibility for late deliveries. This includes, but is not limited to delays resulting from carrier activities and mistakes, acts of God, flood, fire, malicious damage.
  
• Goods may also be sent in installments rather than as one package.
  
• We will attempt to deliver your order to the delivery address stated on your order. If products are returned to us as undeliverable either because of an incorrect address or because of customer failure to contact the courier company or collect the goods from the depot where requested, we shall refund the price of the products less postage costs incurred by us in sending out the goods plus any additional costs charged to us by the courier company for returning the goods to us.
  
• It is your duty to let us know if an order has not been received in reasonable time. Enquiries on unsent goods after 60 days from time of placing the order will not be considered.
  
• Any delivery prices advertised on our website are available for UK mainland delivery only. Prices for other areas are available on request. We reserve the right to refuse to deliver goods to areas that we deem high risk.
  
• Some orders may be subjected to customs duties and taxes. Toolboxsupplies.co.uk are not responsible for these charges and do not have a duty to inform you of any such charges. It is advised that you contact your local authorities prior to ordering goods from our site.
  
• Please note that cross border packages may be subject to inspection and opening. We cannot be held responsible for any damages or loss as a result of this.
  
• Please allow 28 days for delivery on all orders placed through this site. (The vast majority of orders reach customers within 1-5 days).

Returns and Refunds

Tel: 01384 401789 (Local Rate)
E-mail: ??????????????????????????????????????????????????????????????
Returns Address:
Outdoor Creations Ltd. T/A Toolboxsupplies.co.uk
Hinksford Lane
Kingswinford
West Midlands
DY6 0BH

• All refunds are subject to inspection of goods once they are returned to us and must be authorised prior to return. Please note that item(s) that are returned to us that are not due to our error will have the return shipping costs deducted from the refund.
• We reserve the right to amend these terms and conditions without prior notice and it is recommended that you refer to them on a regular basis and before placing orders with us.
• These terms and conditions supersede any other conditions, understandings or representations communicated via e-mail verbally or otherwise.
• If any part of the terms and conditions are found to be inaccurate or invalid the remainder of the document remains unaffected.
• All sales are deemed to have been completed in the UK and are subject to the laws of that region.
• None of our terms and conditions affect your statutory rights.